Business Continuity Update on Coronavirus (COVID-19)
Dear Valued Customer,
First and foremost, our hearts and thoughts go out to all who have been affected by the COVID-19 outbreak.
The safety and security of our associates, customers, and business partners is our top priority as we navigate the spread of the Coronavirus (COVID-19) and its impact on our work and personal lives. We are closely following all Federal, State and local, government recommendations so we can best serve our customers, partners and employees during this uncertain and ever-changing situation.
Inventory Impact | Backorders:
Demand for product categories like disinfectants, masks, hand sanitizers, soaps, tissue, wipes, and related products has been unprecedented. We are currently out of stock on number of items within these categories. This is a market wide problem that is not unique to Economy Office Supply Co. We are working closely with our suppliers to replenish inventory as quickly as possible. Several suppliers have implemented allocations as the demand is outpacing supply capacity. This impact will continue for some time and inventory availability will be very fluid. As inventory for these items becomes available we will fulfill orders and ship product as soon as possible. Current lead time for backorders is 10 weeks, this could change. Please be advised Economy Office Supply Co. will not be able to accept returns on COVID-19 related product purchases from March 1, 2020 going forward.
COVID-19 has negatively impacted our local communities and we want you to know we are here for you. Maintaining our commitment to our customers is our priority. At this time, Economy Office Supply Co. is able to maintain all current operations, without restrictions or changes to delivery commitments.
Working from home: Not a problem. We deliver and ship to residential areas.
Costco Runs: We can handle this for you, and deliver with your office supply orders.
If we can serve you in any way, please let us know as we are always willing and work towards identify innovative ways to meet the needs of our customers.
We thank you for your continued support, and we will continue to keep you informed as we take additional action.
Economy Office Supply Company
March 14, 2020