(888)252-4EOS

Frequently Asked Questions

 

You can contact us by phone 818-548-1525 or email eos@economyofficesupply.com

 

Q:  What are your Customer Service hours of operation?

A: Customer Service hours of operations are from 8:30 a.m to 5:00 p.m pst. 

 

Q: When is your Calendar Blitz?

A: Calendar Blitz will be held September 2016 (2017 Calendars)


Q: What is EOSC return policy?

A: If you are not satisfied with your purchase, you may return any unused and unopened item for a refund* (not including shipping costs) within the first 30 days following your order. Please keep all original packaging; items not in their original condition are not returnable. In order to receive credit, all products must be returned in the original packaging and including all original contents. Note: Any claims for damaged or missing items must be made within 48 hrs.

 

*The following may not be returned for a refund: Furniture once installed or assembled, food, beverages, medicines, software, items that have been used, items not in their original packaging, and special order or made to order products. To return click here 

 

Q: What if I forgot my login information?

A: No worries! Just send us an email, include your name and company name.

 

Q: How do I set up an account?

A: By contacting Economy Office Supply at 888-252-4367 or by filling out an online form 


Q: Do I need an account to order online?

A: Yes. To place an order with a credit card or check please contact us at 818-548-1525 or send us an email at eos@economyofficesupply.com

 

Q: What forms of payment does Economy Office Supply accept?

A: Currently, only customers with in-house credit accounts can place orders online. Contact us for more information about setting up a credit account.

 

Q: I have an account but need more instructions on how to place orders online.

A:  You can download our online ordering guide here or call customer service at 818-548-1525

 

Q: Is the price that's online the price I pay? Is it discounted?

A: Yes, the price that's online is the price you pay (make sure you are logged in). As a valued customer with an in-house credit account, all prices on the website have already been discounted for your convenience. 

 

Q: Do you offer Web order approval?

A: Yes. We can setup by buyer/department with or without dollar amount. Send us an email, include Company Name, Approval Name & email address, Buyer name & email address, dollar amount for approval.

 

Q: Do you offer any type of automatic payment program? How do I sign up for the Electronic Funds Transfer (EFT)?

A: Yes! Our automatic payment program, Electronic Funds Transfer is a free service that will save you money on postage, eliminate the inconvenience of mailing checks and avoid the worry about late charges. To sign-up send request to eos@economyofficesupply.com

 

Q: Can I get a copy of an invoice?

A: Yes, you can log on to website and print one or send request to eos@economyofficesupply.com and include account number, account name, your name and email or fax number.

 

Q: How can I get the balance on my account?

A: Send your account number and account name to eos@economyofficesupply.com to receive your current balance.

 

Q: What type of payment do you accept?

A: We accept most major credit cards including Amex, Mastercard, Visa, and Discover. We also Accept EFT and checks.

 

Q: Can I get a W-9 or Tax ID No.?

A: Yes, Please send in your request along with your account name to eos@economyofficesupply.com

 

Q: What our your terms for payment?

A:  Net 30 days from date of invoice

 

Q: Where is my credit for the items I returned?

A:  Send request to eos@economyofficesupply.com  with account number, account name, your name and email or fax number.

 

Q: How do I apply a credit memo?

A: Deduct total credit memo amount from an invoice total amount to get balance to pay.

 

Q: How do I change my billing address?

A:  Send request to eos@economyofficesupply.com please include your contact information

 

Q: How do I add a ship to address?

A: Send request to eos@economyofficesupply.com please include your contact information

 

Q: How do I change the name of our account?

A: Send request to eos@economyofficesupply.com please include your contact information and new name

 

Q: How do I pay my balance with a credit card?

A: For sensitive information please call office and ask for accounting dept.

1725 Gardena Avenue, Glendale, CA 91204 | 1-818-548-1525 | 1-818-548-1533 Fax © 2017 Economy Office Supply Company. All rights reserved. Web solution by Enthusiast

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